Privacy Policy

Effective Date: 08/06/2026

1. About Us

Ian Naylor Real Estate (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information.

2. Personal Information We Collect

We may collect personal information including:

  • Name

  • Residential or postal address

  • Email address

  • Telephone number

  • Date of birth (where required)

  • Identification documents

  • Financial and employment information

  • Property ownership information

  • Rental application information

  • Emergency contact details

  • Information provided through enquiries, inspections, appraisals, contracts, and other transactions

  • Website usage data, including IP address and browser information

3. How We Collect Information

We collect personal information directly from you when you:

  • Contact us by phone, email, website, or social media

  • Request a property appraisal

  • Buy, sell, lease, or enquire about property

  • Attend inspections or open homes

  • Submit rental applications

  • Subscribe to newsletters or marketing communications

We may also collect information from third parties such as:

  • Property owners and landlords

  • Tenants and applicants

  • Solicitors and conveyancers

  • Mortgage brokers and lenders

  • Government agencies

  • Property databases and public records

4. Why We Collect Your Information

We collect personal information to:

  • Provide real estate sales and property management services

  • Conduct property appraisals and market assessments

  • Manage property transactions

  • Process tenancy applications

  • Communicate with buyers, sellers, landlords, and tenants

  • Maintain records and comply with legal obligations

  • Improve our services

  • Send marketing communications where permitted by law

5. Disclosure of Personal Information

We may disclose personal information to:

  • Buyers, sellers, landlords, tenants, and their representatives

  • Solicitors, conveyancers, and legal advisers

  • Financial institutions and mortgage providers

  • Tradespeople and contractors

  • Property marketing providers

  • Government authorities and regulators

  • Technology and service providers supporting our business operations

We will only disclose information where reasonably necessary for our business activities or where required by law.

6. Marketing Communications

We may send you information about properties, market updates, and services that may interest you.

You may opt out of marketing communications at any time by contacting us or using the unsubscribe facility included in electronic communications.

7. Website and Cookies

Our website may use cookies and analytics tools to improve user experience and monitor website performance.

Cookies help us understand visitor behaviour and improve our website services.

You can modify your browser settings to refuse cookies; however, some website functions may be affected.

8. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information may be stored electronically, in secure cloud-based systems, or in physical files protected by appropriate security measures.

9. Access and Correction

You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete, or out of date.

Requests should be made in writing using the contact details below.

10. Complaints

If you believe we have breached your privacy rights, please contact us in writing.

We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website.

12. Contact Us

Ian Naylor Real Estate

Phone: 0466 341065

Email: ian@iannaylorrealestate.com.au

Address: 103 Yabba Road, Imbil 4570.

ABN: 17160739660

Real Estate Licence: 4949709

If you have any questions about this Privacy Policy or how we manage personal information, please contact us using the details above.